Payment & Refunds / Cancellations & Rescheduling
| - Payment-in-full is due at the end of the flight/event.
- A $50 non-refundable reservation fee is required when scheduling any flight. This fee will not be refunded in the event the passenger must cancel the flight for any reason.
- Refunds are provided to the original purchaser only - sorry, no exceptions.
- Refunds WILL NOT be provided if a flight is cancelled by the passenger within 48-hours of the scheduled event. This holds true for flights and tethers.
- Any flight or tether that must be rescheduled within 48 hours of the event will incur a $50 rescheduling fee.
- Any passenger who fails to show up at the predetermined scheduled flight date and time will forfeit all fares & charges and the flight will be considered completed. The passenger will be contacted to arrange payment for no-show flight.
- All flights and tethers cancelled due to inclement weather will be rescheduled for a later date.
- Any event that is unable to be rescheduled, the refund policies stated above will apply.
- Refunds will not be provided for any reason after the original flight/tether date, including cancellations & postponements due to weather.
- It is the responsibility of the passenger to contact Dreamcatcher Balloons to reschedule any and all cancellations.
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